Keeping you warm is our priority
With our Thames Flame Care Plan, you have the peace of mind that your boiler is working and the hot water is flowing all year round. Then if something does go wrong, you have experts ready and waiting to ensure you have priority service to get you back up and running.
Did you know that one in five boilers in the UK break down each year?
With the Care Plan, you can make certain that you’re doing all you can to avoid any unexpected repair bills. It also means that you have someone on your side to keep everything hassle-free. Whether it’s a regular service, a minor fault or an emergency call out Thames Flame are here to help you get on with your day, safe in the knowledge that you have a trusted Gas Safe registered engineer making sure your house (and your water) is warm again.
Our range of plans have you covered
Annual boiler service – All our plans include an annual service to ensure your boiler is running as smoothly, sustainably and economically as possible
Priority Callouts for Bookings – Your time is as important as your peace of mind, that’s why all our Care Plans include priority bookings to suit your schedule
24hr Emergency Call Out – We’re there for you when it matters. As soon as something happens call us and we’ll get you back up and running as soon as possible.
Thames Flame Guarantee – From the moment you call us, until the moment we leave, we always ensure you’ve received premium, personalised service
Starter
Priority Callouts for Bookings
Annual Boiler Service
- Checking safety devices on the boiler
- Pressure testing and gas rating the appliance
- Inspecting seals
- Inspecting the heat exchanger and burner
- Ensuring the appliance is free from water leaks
- Cleaning condensate traps
- Inspecting water seals
- Testing working pressure
- Inspecting the combustion chamber
- Checking ignition
- Checking the fan and other moving components
- Setting time controls
- Checking flue integrity
- Looking for signs of corrosion
- Keeping you up to date with current regulations and standards
- Ventilation inspection
From just £9 a month
Total
Priority Callouts for Bookings with no Call Out Fees
Unlimited Call Outs
All Annual Boiler Services outlined in the Starter Plan
Repairs to Boiler and Controls (parts and labour) including:
- Timers
- Thermostat
- Zone Valve 2 or 3 port
- Radiator Valve
- Cylinder Stat
- Boiler Repairs
- Hot Water Tanks
- Immersion
- Radiators (excluding designer or curved radiators or towel rails)
From just £20 a month
Ultimate
Priority Callouts for Bookings with no Call Out Fees
Unlimited Call Outs
All Annual Boiler Services outlined in the Starter Plan
All Boiler and Controls Heating Cover outlined in the Total Plan
Repairs to Internal Hot & Cold Pipes care including:
- Internal stopcock
- Ball valves
- Gate/ Lever Valves
Repairs and maintenance to Drainage care including:
- Draining pipes within the property for blocks or leaks
- Traps for blocks and leaks
- Pop up plugs
From just £28 a month
Still in Warranty
Don’t need full Care Plan cover? With our boiler in warranty plan, we make sure that all your external components are up to scratch so you can be totally worry-free.
Priority Callouts for Bookings
Repairs to Boiler and Controls (parts and labour) including:
- Timers
- Thermostat
- Zone Valve 2 or 3 port
- Radiator Valve
- Cylinder Stat
- Boiler Repairs
- Hot Water Tanks
- Immersion
- Radiators (excluding designer or curved radiators or towel rails)
From just £15 a month
Save Energy & Money
Our comprehensive plans mean you get genuine value for money. Not only will you have the confidence that we’ll get the job done whenever you need us by carrying out an annual full boiler service we can make sure that you’re saving energy too – which can help to reduce your carbon footprint and your bills.
You’re in good company
With no hidden charges and a very high Checkatrade rating, we always provide unrivalled service.
Customer Quote
First class service from the team. Got kids that had no heating or hot water and Thames Flame were there when we needed them. Really happy and would highly recommend them to anyone who needs their help.
Property Management Client
From the initial highly competitive quote to the end result Thames Flame provided an outstanding service. They worked efficiently, communicated well and were both professional and friendly throughout the job.
Customer Quote
Thames Flame came out to repair the old radiators in our rented accommodation. Professional, courteous and thorough, they even explained to me the way the heating system worked and how to make it more efficient!