Restore broken heating system
This company was the only one I could find which would come out at a weekend to fix my 94 year-old father-in-law’s heating system. They made an emergency repair and then returned a week later to install a new diverter valve and pump. I have nothing but praise for their professionalism and courtesy and would have no hesitation in using them again or recommending them to other clients. A big thank you to Jay and Nathan who got us out of a jam!
Chertsey
Investigation into faulty boiler pressure
Jay did an excellent job in diagnosing our boiler problem. He patiently explained the issue, despite it being his peak season and having a number of other customers to reach that day. He also gave us options as to next steps – not simply offering the most expensive solution of a replacement. After having the boiler serviced by someone else (who failed to diagnose this issue) in less than 45 mins we had hot water throughout the house for the first time in a good while. I would not hesitate in recommending Thames Flame and they will be my first port of call should any further issues arise.
Staines upon Thames
Hot water cylinder replacement and repair an existing slow water leak in the ceiling area
Thames Flame visited the property, reviewed the task and reasonably quoted for the job. The property was in the middle of an insurance claim which would involve removal of the water cylinder to replace the flooring by an insurance contractor. I asked Thames Flame if they could keep the job on hold until the cylinder was removed and the new flooring fitted. They ordered the parts and waited very patiently (nearly 5 weeks). As soon as the floor was replaced Thames Flame responded and carried out the work to avoid me being without hot water. Great service. Well done Thames Flame.
Staines upon Thames
Boiler Repair
Super service. Fault found part ordered repair complete within 24 hours. Would recommend there services to anyone.
Staines upon Thames
Fixing a leak under bath that was causing wet patches in rooms downstairs
I can not praise them enough, fantastic firm. Went above and beyond to get the job done, so we could continue to use the only bathroom in the house. They were so polite, friendly, and so professional. Thank you so much, I will certainly be recommending you 100%.
Guildford
Resolved water leak under the bath
We were very impressed with the prompt response and how courteous and efficient the company was along with how quickly the job was completed. We would not hesitate in using Thames Flame again in the future. A very big thank you.
Ashford
Gas Certificate for property and Installation of New Hob
Jay called and agreed a time to meet us at our property in Ashford. He arrived on time was very courteous, even took his shoes off he carried out the work quickly and efficiently we would not hesitate on recommending him to anybody. He came across as very knowledgeable and confident and very focussed on providing great customer service. We have already recommended him to our family and friends who may need his services.
Ashford
